Frequently asked questions

You can pay for the reservation upon arrival at the hostel in cash or by credit card. We accept all Visa, Elkart and Mastercard cards. Fast electronic payments are also available for your convenience. Contact us and we will find appropriate way for you.

Cancellation of the reservation occurs according to the standard conditions of the aggregator through which you booked the accommodation. You can also contact us directly in any convenient way.

In most cases it won't be required. However, some aggregators may ask you to provide your card details.

There are currently no age restrictions.

If you have not received a booking confirmation, please contact us at the contact numbers to clarify the status of your booking. You can use WhatsApp or Telegram, or make a call directly from your cellphone. Use our direct number: +996 509 44 20 02

We currently limit long-term bookings to no more than 30 days. Accommodation for more than 30 days is discussed with the guest individually. But it cannot exceed three months.

That's really easy. Just send us request using this form >>. Your application will be reviewed as soon as possible.

We cannot guarantee this possibility. It depends on the availability of the hostel on the dates of your arrival. But we will try our best to accommodate your wishes.

Check-in and check-out times are standard. Check-in time is from 14:00. Check out time is until 12:00. However, if possible, we always try to help our guests, and consider all the wishes. Just contact us in any convenient way for you

The reception desk is open 24/7. You can come at any convenient time for you. However, if you plan to check in late at night, please let us know when booking. We care about the comfort of our guests, and try not to disturb them late at night. If you inform us in advance about a late check-in, we will definitely come up with something to make it comfortable for you and those guests who already live in the hostel.

You will need an identity document (passport or ID card). And also sign a contract for accommodation and agreement with the rules of our hostel. 

Yes, we will meet you and try to accommodate you as soon as possible. We have a place to store luggage, so you are welcome - no problem.

Yes, sure. It's not a problem.

Yes. Reception desk works 24/7.
However, we always take care of the comfort of the guests who already live in the hostel. Therefore, it is better to discuss the details and time of arrival in advance. Just write to us in any messenger using the yellow button in the lower right corner of this page.

We will try to resolve your issue at no additional cost. Just let us know ahead of time.

Unfortunately, this option is not available now. However, for all our guests, a fully equipped kitchen is available free of charge - you can cook your own lunch / breakfast on your own. There are also several food delivery services in Bishkek and within 15-30 minutes a courier will bring you food from a cafe/restaurant of your choice. Also there are many restaurants, cafes and fastfood stations next to our hostel. Everyone will find an option.

Yes. A fully equipped modern kitchen is available to all our guests free of charge. Hob / oven / toaster / microwave / refrigerator / cooler with drinking water / titanium with boiling water / set of dishes.

There is no bar in our property. But there are a few next door (literally next door). In addition, we are located in a fairly developed area. Within walking distance there are a lot of cafes and restaurants of various formats. Drinking alcoholic beverages on the territory of our hostel is not welcome.

Yes, it's included. Each guest receives a set of fresh bed linen and a clean towel.

Towels are included in the booking price.

All our sockets are type F (Europe, Russia).

When booking a hostel, each guest receives an individual locker for storing things, which is locked with a key. If you have a lot of things, or they have non-standard dimensions - we will definitely come up with something.

Yes. We provide hair dryers free of charge to our guests. If you need a hair dryer - just contact the reception. 

We are so in love with animals. But unfortunately pets are not allowed in our hostel.

Yes. We have a laundry room and everything you need to dry and iron your clothes. The laundry room is equipped with modern washing machines. For a small fee, you can wash and tidy your belongings.