This document is an official offer (public offer) by individual entrepreneur Valeriia Aleksandrovna Sutalinova, “People Hostel” (hereinafter referred to as the ‘Contractor’) to any legally capable individual (hereinafter referred to as the “Client”) to conclude a contract for the provision of tourist and hotel services on the terms set forth below.
In accordance with Article 398 of the Civil Code of the Kyrgyz Republic, this document is a public offer. Full and unconditional acceptance (acceptance) of the terms and conditions is considered to be the completion of a booking request via the website https://peoplehostel.kg or by other remote means.
1. Subject of the offer 1.1. The Contractor provides temporary accommodation and other services at the People Hostel, and the Client undertakes to pay for them. 1.2. The list, description, and cost of services are posted on the official website and may be updated without prior notice.
2. Booking and payment procedure 2.1. Bookings are made via the website, by phone, via messengers, or by other available means. 2.2. Payment for services is made in the national currency of the Kyrgyz Republic — som, in cash or by bank transfer.
2.3. Payment by bank card Payment for services can be made by bank cards of international payment systems (Visa, Mastercard, Elkart, etc.). When choosing this method, the Customer is redirected to a secure payment page to enter their card details. Data is transferred via a secure protocol using encryption. The Individual Entrepreneur does not store or process the bank details of Clients — all transactions are carried out through a certified payment gateway. After successful payment, the Client receives a booking confirmation at the email address or by phone number provided during registration.
2.4. The booking is confirmed after the funds are received in the Contractor's current account.
3. Rights and obligations of the parties 3.1. The Customer has the right to: • Receive reliable information about the services; • Refuse services in accordance with the cancellation policy; • Request a refund if the services cannot be provided due to the fault of the Contractor. 3.2. The Client undertakes to: • Provide accurate information when making a booking; • Comply with the rules of residence; • Pay for services in a timely manner. 3.3. The Contractor has the right to: • Refuse to provide services in case of violation of the terms of the offer; • Make changes to the terms of stay and rates (provided that Clients with active bookings are informed). 3.4. The Contractor undertakes to: • Provide services in full in accordance with the booking; • Comply with sanitary and other regulatory requirements; • Ensure the protection of the Client's personal data.
4. Cancellation and refund conditions 4.1. If the reservation is canceled 7 calendar days or more before arrival, the prepayment will be refunded in full. 4.2. If the reservation is canceled less than 7 days but no later than 24 hours before arrival, 30% of the prepayment will be retained. 4.3. If the Client fails to arrive without prior notice, the prepayment will not be refunded. 4.4. Refunds will be made at the Client's request within 10 business days after approval.
5. Responsibility of the parties 5.1. The Contractor shall not be liable for failure to provide services for reasons beyond its control (force majeure, actions of third parties, etc.). 5.2. The Customer is responsible for the accuracy of the information provided and compliance with the rules of residence.
6. Final provisions 6.1. This offer shall come into force upon publication on the website and shall remain in force until its withdrawal by the Contractor. 6.2. All disputes shall be resolved through negotiations, and if this is not possible, through the courts in accordance with the legislation of the Kyrgyz Republic.